Here you’ll find the most common questions (FAQs) asked by our customers. You can also use our website chat for any help you may require.
Where are we located?
What are your opening hours?
Workshop Open Hours:
Monday to Thursday: 8:00am – 5:30pm
Friday: 8:00am – 5:00pm
Parts Open Hours:
Monday to Thursday: 7:30am – 5:30pm
Friday: 7:30am – 5:00pm
Parts Only Open Hours:
Saturday: 8:30am – 12:30pm
What vehicles do you service/sell parts for?
We service and sell parts for all Volkswagens, Audi’s and Skoda’s, including the classics.
Is your workshop open on the weekend?
No, however our parts department is open from 8:30am – 12:30pm Saturday. We are closed Sundays.
Can I buy parts online?
Yes absolutely. We have two online shops – one for modern VW/Audis and one for classic VWs. However, we carry over 45,000 parts, so not everything is listed. Please get in touch if you cannot find what your looking for online.
Do you have loan cars available?
Yes we do. We also offer a drop-off and pick-up service. Just ask one of our Service Advisors when making your booking.
How much does a service cost on my vehicle?
Please check the workshop page for pricing estimates.
How often should I service my vehicle?
A general service on a modern Audi, VW or Skoda should be carried out once annually or every 15,000km, whichever comes first. Lack of use is also something to consider, as it elevates the chances of condensation buildup in the engine, as a result negatively affecting oil quality.
How often do I need to do a transmission service on my vehicle?
- 6 Speed DSG every 60,000 kms
- 7 speed DSG every 100,000 kms
- Automatic Gearbox every 60,000 kms
How often does a cambelt or timing chain need to be replaced?
- Cambelt: Every 100,000 kms or 5 years is recommended.
- Timing Chain: Dependant on condition and type of engine you have. Contact one of our Service Advisors for more information.
Do I need to change the brake fluid on my vehicle?
Yes, absolutely. It’s recommended to change your brake fluid every 2 years. Brake fluid is hygroscopic, meaning it can absorb moisture. If that moisture enters the braking system, it can inhibit your vehicle’s ability to brake safely.
If I lose my key can I get a replacement from you?
Yes you can, but because of the anti-theft measures built into each Audi, VW and Skoda, keys are not available off the shelf. They are unique to each individual vehicle and need to be ordered on a case-by-case basis. In addition, the new key will need to be adapted to your vehicle – give us a call to discuss if we can do yours.
Do you service commercial vehicles such as VW Crafters, Transporters, LT35/LT46 and Amaroks?
Yes we do! We have many years of experience with them and carry nearly all servicing parts for these vehicles on our shelves.
Do you service RS model Audi’s?
Yes we do. All our technicians are qualified to work on RS performance models. We also carry most servicing parts onsite.
Do you service, repair and carry out fabrication work on Air-cooled Beetles, Kombis, T3’s, Karmann Ghia etc?
Yes we do. We have been working on Air-cooled VW’s since 1972. We are vastly experienced working on them.
Can you build me an Air-cooled engine?
Absolutely, we have been building them for over forty years! Get in touch and we can help you build an engine exactly to your needs!
Do you do Warrant of Fitness inspections?
Yes, we are proudly MTA certified to carry out WoF checks on your vehicle.
If our FAQs weren’t useful, please get in touch with one of our friendly staff.